As I hope you’ve seen by now, the best way to learn how to make anything more usable is to watch people actually try to use it. But most of us have no experience at using adaptive technology, let alone watching other people use it. If you have the time and the motivation, I’d highly recommend locating one or two blind Web users and spending a few hours with them observing how they actually use their screen reader software. Fortunately, someone has done the heavy lifting for you. Mary Theofanos and Janice (Ginny) Redish watched 16 blind users using screen readers to do a number of tasks on a
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