Jeff Mattison

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Some managers tend to think, If she was a high performer, she wouldn’t need any support. I call this an enforcer mindset. In this mindset a manager focuses solely on enforcing a high standard, not on supporting a young person’s potential to meet that standard. Other managers tend to think, If she’s going to be so sensitive, then it means she can’t handle the pressure. I call this a protector mindset. In this mindset a manager focuses on protecting the young person from distress by lowering their expectations.
10 to 25: The Science of Motivating Young People: A Groundbreaking Approach to Leading the Next Generation—And Making Your Own Life Easier
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