You have to take the time to look and see the suffering in the other person. You must be prepared. Deep listening has only one purpose: to help others suffer less. Even if the person says wrong things, expresses bitterness, or blames, continue to listen compassionately for as long as you can. You may want to say this to yourself as a reminder: I am listening to this person with only one purpose: to give this person a chance to suffer less.
