having decided exactly what personality traits in us injured and disturbed others, we can now commence to ransack memory for the people to whom we have given offense.
Selfishness, dishonesty, resentment, and fear
Self-doubt, and over-compensating for it with feeling superior
complacency, arrogance, boredom, and entitlement (disguises for laziness, fear, self will, and dishonesty / resentment) - 4th and 10th steps

