After studying a wide range of “trivial events in nontrivial systems,” Perrow concluded that human error wasn’t responsible for these accidents. The real problem lay deeply embedded within the technological systems, and it was impossible to solve: “Our ability to organize does not match the inherent hazards of some of our organized activities.” What appeared to be the rare exception, an anomaly, a one-in-a-million accident, was actually to be expected. It was normal.
