The point is that technical solutions will always win in the long run; they’ll always be more efficient, and even a poor technical solution is likely to scale better than using humans to answer questions. But when you’re getting started, you don’t care about the long run. You just want to survive long enough to have a long run, to prove that your product has value. And in the short term, human solutions require much less work. Worry about scaling when you need to.
