The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

by Gary T. Furlong

Managing conflict effectively is a simple two-step process that

starts with:

1. how we assess the conflict we’re facing, followed by 2. what action (or inaction) we decide to take to address it.

Step One is trying to diagnose the conflict.

Step Two is taking some type of action based directly on what we think has caused