Liisa Aavik

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One taxonomy of apology3 used in the resolution of disputes between neighbors has no fewer than ten required elements: the statement of apology (this is where most of us stop); naming the offense; taking responsibility; attempting to explain the offense; conveying emotions; addressing emotions and/or damage of the other; admitting fault; promising forbearance; offering reparation; requesting acceptance—formally asking for the other party to accept the apology.
The Ritual Effect: The Transformative Power of Our Everyday Actions
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