other party’s weaknesses and mistakes • Doubt about others’ reliability or commitment • Hidden agendas • Guarded (often grudging) dispersing of information The 20% Tax (Trust Issues) In the organization . . . In personal relationships . . . • Some bureaucratic rules and procedures • Unnecessary hierarchy • Slow approvals • Misaligned systems and structures • Some dissatisfied employees and stakeholders • Regular misunderstandings • Concerns about intent and motive • Interactions characterized by tension • Communications colored by fear, uncertainty, doubt, and worry • Energy spent in
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