The 80% Tax (Nonexistent Trust) In the organization . . . In personal relationships . . . • Dysfunctional environment and toxic culture (open warfare, sabotage, grievances, lawsuits, criminal behavior) • Militant stakeholders • Intense micromanagement • Redundant hierarchy • Punishing systems and structures • Dysfunctional relationships • Hot, angry confrontations or cold, bitter withdrawal • Defensive posturing and legal positioning (“I’ll see you in court!”) • Labeling of others as enemies or allies • Verbal, emotional, and/or physical abuse
