The Speed of Trust: The One Thing that Changes Everything

by Stephen M.R. Covey

No Tax/No Dividend (Trust Is Not an Issue) In the organization . . . In personal relationships . . . • Healthy workplace • Good communication • Aligned systems and structures • Few office politics • Polite, cordial, healthy communications • A focus on working together smoothly and efficiently • Mutual tolerance and acceptance • No worries The 20% Dividend (Trust Is a Visible Asset) In the organization . . . In personal relationships . . . • The focus is on work • Effective collaboration and execution • Positive partnering relationships with employees and stakeholders • Helpful systems and structures • Strong creativity and innovation • Cooperative, close, vibrant relationships • A focus on looking for and leveraging one another’s strengths • Uplifting and positive communication • Mistakes seen as learning opportunities and quickly forgiven • Positive energy and positive people The 40% Dividend (World-class Trust) In the organization . . . In personal relationships . . . • High collaboration and partnering • Effortless communication • Positive, transparent relationships with employees and all stakeholders • Fully aligned systems and structures • Strong innovation, engagement, confidence, and loyalty • True joy in family and friendships, characterized by caring and love • Free, effortless communication • Inspiring work done together and characterized by purpose, creativity, and excitement • Completely open, transparent relationships • Amazing energy created by relationships