Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

by Karen Martin

Rules of Engagement for Improvement Activities We typically work with our clients to select the rules of engagement that match the culture and the conditions under which we’ll be working. These are the most common “rules” we use. We gain the team’s agreement with the rules during the kickoff, modifying as needed. We often use a three-knock rule: anyone can knock three times on the table if he or she feels a rule is being violated, and the team will address it. Posting the rules in a visible place in the base camp is an effective way to minimize straying from the rules. The activity begins and ends on time; being on time is critical. No interruptions; the team stays 100 percent committed and focused. All wireless devices on silent mode or off. No vibration. Laptops closed. No e-mail, IMs, or texts except during breaks or to obtain information directly relevant to the activity. Rank has no privilege. Finger-pointing and blame have no place. Seek the wisdom of ten versus the knowledge of one. Use creativity over capital; mind over money. Think externally. Eliminate siloed and “us” versus “them” thinking. No silent objectors. Respectful disagreement is encouraged; it’s not acceptable to be disagreeable. What’s said in the room stays in the room until a plan for appropriate messaging has been defined. Eliminate “can’t” and “No, because . . .” from your vocabulary. Adopt a “Yes, if . . .” mindset. Eliminate “this is the way we’ve always done it” thinking. Ask “why?” “why not?” a...