There are many ways to achieve flow of the “right work.” One way is to apply classic Lean countermeasures and improvement tools, several of which are discussed later in this chapter. Other ways include shifting previously consecutive processes to parallel activities, combining tasks to reduce handoffs (which may require cross-training, resequencing, or repatterning work so that downstream recipients can do more effective work), resequencing work (starting work earlier in the process or delaying the start of work), and creating service-level agreements between internal suppliers and customers,
