facilitator serves varied roles that range from teacher to timekeeper and from skilled change agent to provocateur. Strong facilitators are also comfortable with conflict, possess strong listening skills, and are equally proficient at leading a team through the discovery, design, and planning phases of the mapping activity. They understand organizational dynamics and the psychology of change and are skilled at challenging paradigms in a respectful and supportive way. A good facilitator can also maneuver effectively in various environments, and has the ability to connect quickly and communicate
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