The problem is that most organizations have established neither value stream KPIs (remember that most don’t even have their value streams defined, let alone mapped and actively improved) nor process-level KPIs. This is a primary reason why organizations continue to fight fires, don’t capture greater market share, don’t generate as much profit as they could, have burned-out workforces, and create self-inflicted chaos that they could otherwise avoid. If there are no metrics in place, how can you know how well the value stream is performing, let alone if it is getting better or worse?
