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Manish Kumar
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Getting More: How You Can Negotiate to Succeed in Work and Life, by Stuart Diamond

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One is a tool: that is, a specific action to implement a strategy. Apologies and concessions are tools to help you implement the emotional payments strategy.
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Getting More: How You Can Negotiate to Succeed in Work and Life
Getting More: How You Can Negotiate to Succeed in Work and Life
by Stuart Diamond
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