The second question allows one to appraise progress in an evolutionary way. Were our efforts to improve performance by segment and method from one fiscal year to the next successful? If so, how so? If not, why? The third question compels us to look outside the confines of our own shop and inquire after how our colleagues tackle similar challenges, overall, by segment and by method. What can we learn from them that is adaptable to our own environment? How, precisely, did they achieve superior performance, and what will it take for us to meet or exceed their results? At Lincoln Center, we
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