She was dead wrong. His first inclination was to tell her exactly that. But leaning into Dr. Handley’s guidance, he chose to lead with empathy and to create a path for them to work together, not against each other. “Look, first of all, I get why you’re worried about this. You want us to be safe from harm. So do I,” he said, intentionally echoing her concern to show her that he understood where she was coming from. “And I hear what you’re saying about Bill Gates: You don’t trust him. He’s an extremely powerful person, and it’s good to be skeptical. So let’s make sure we’ve got our facts
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Effective strategy
