Charity staff also kept up the hospital routine despite the bizarre conditions. They kept patients in their rooms, continued to provide services like physical and occupational therapy, and encouraged workers to maintain shifts and a regular sleep schedule. This signaled that the situation was under some degree of control and kept panic to a minimum. There was an active effort to stem rumors. “You can only say it if you’ve seen it,” staff were told. Perhaps most important, Charity’s leaders avoided categorizing a group of patients as too ill to rescue. The sickest were taken out first instead
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