when we feel we must have resolution, when someone yells at us and we feel insulted, we want to yell back or get even. We want to put out our poison. Instead, we can connect with basic human restlessness, basic human aggression, by practicing tonglen for all beings. Then we can send out a sense of space, which further slows things down. Sitting there, standing there, we can allow the space for the usual habitual thing not to happen.