Taiichi Ohno, one of the fathers of the Toyota production system (yes, back to him again), identified seven kinds of waste2: Correction or defects (e.g., errors in documents) Conveyance (e.g., handoffs, movement of documents—even electronically) Overproduction (e.g., doing work not requested, extra features) Waiting (e.g., waiting for the next step) Processing (e.g., extra steps, approvals, and sign-offs) Motion (e.g., unnecessary motion—looking for things,
