Here’s what I do. I pause, think for a moment and then respond honestly with, “I’m really not sure. I have a suspicion I know, but I’d prefer to provide you with a precise answer. Would it be ok if I write that one down and follow-up with you in a day or two? Now, to make sure I’ve got it right, let me repeat the question.”
What to say when you don't know the answer to a question.
