The most commonly proposed way to overcome an employee’s distaste for making decisions is to “train” him. I have already mentioned my strong preference for education over training and for giving the employee, rather than the organization, responsibility for learning. I recommend that training be used sparingly. I also believe that learning how to make decisions is far more rapid when it takes place on the job while a person is actually doing it. When this happens, trainers become coaches, mentors, and friends. It is an education process that makes the workplace more effective and more fun.
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