Will Felps’ study on team effectiveness also found that the presence of just one slacker or jerk can bring down performance by 30-40 percent. While a good ScrumMaster will attempt to cater to every individual within the team, the great ScrumMasters will also identify when it’s appropriate to remove one individual for the good of the team [42]. (See the “Assess Your Way To Maturity” chapter for more on helping the team grow as a team).
