In order to be a great enabler of a team, a ScrumMaster will need to remove impediments at both the team and organisational level. To remove impediments, ScrumMasters need to understand (or learn) how things get done in the organisation. Knowing whose door to knock on when an issue arises or what channels are most effective in gaining traction (and resolution) is often critical to a ScrumMaster’s, and team’s, success.
