State “I would like you to listen to what I have to say and I would like you not to interrupt me. Thank you.” State “The facts as I perceive them are that I am late and the reason is that I misjudged the time, and for this I apologize.” State “I don’t want you to shout at me.” State “When you shout it makes me feel intimidated.” State “I would like you to speak to me in a quiet voice. Thank you.” Notice the use of the word “I.” It is very important to use “I” and not to say something like, “Please don’t shout at me.” If you think about it, there is nothing wrong with saying “Please don’t shout
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