Daniel Brandt

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A problem has low social complexity if the people who are part of the problem have common assumptions, values, rationales, and objectives. In a well-functioning team, for example, members look at things similarly, and so a boss or an expert can easily propose a solution that everyone agrees with. A problem has high social complexity if the
Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
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