Kevin Cordle

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when you say the right words at the right time, there are a number of positive outcomes. One of the most important outcomes is trust. When you can offer something to a person at the point of his or her need—even when that person is a stranger—you are very likely to become trusted and seen as honorable. You will be seen as someone who is dependable and considerate.
25 Ways to Win with People: How to Make Others Feel Like a Million Bucks
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