Rick Mans

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But when Edmondson examined more objective, independent data on medication errors, the psychologically safe units didn’t actually make more errors. In fact, the higher the psychological safety in a unit, the fewer errors they made. Why? In the units that lacked psychological safety, health care professionals hid their errors, fearing retribution. As a result, they weren’t able to learn from their mistakes. In the units with high psychological safety, on the other hand, reporting errors made it possible to prevent them moving forward.
Give and Take: A Revolutionary Approach to Success
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