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Kindle Notes & Highlights
create relationships and opportunities that would stand the test of time,
Treat others as you’d like to be treated.
“the extranet.” It does exactly what we had discussed. It allows the vendors complete visibility into our business. They’re able to see inventory levels, sales, and profitability.
Cut expenses as much as possible and get to profitability and cash flow positive as soon as possible.
things are never as bad as they seem or as good as they seem. In most cases, this perspective usually comes long after a bad” or good” event has occurred.
the company outgrows an employee because the employee still has the same skill set that he had when he first joined.
Our goal at Zappos is for our employees to think of their work not as a job or career, but as a calling.
“In the pursuit of knowledge, something is added every day. In the pursuit of enlightenment, something is dropped every day.” —Lao-tzu
Check out this quote.
constantly improving the customer experience while simultaneously strengthening our culture.
public speaking was just a skill that required practice on a regular basis. Each speech I gave was just another practice session.
implementing core values, focusing more on customer service, and focusing more on company culture and employee happiness,
A strong culture and committable core values are important because they create alignment among employees.
you never know when something you perceive as a negative will ultimately turn out to be a good thing.
“What is your goal in life?”
“Why?”
“Why?”
They believe that whatever they are pursuing in life will ultimately make them happier.
the science of happiness.
Zappos is about delivering happiness to the world.
The question for you to ask yourself is whether what you think you want to pursue will actually get you the happiness you think it will get you.
Happiness Framework
Studies have shown that engaged employees are more productive, and that the number of good friends an employee has at work is correlated with how engaged that employee is.
Happiness Framework 3: Three Types of Happiness: Pleasure, Passion, and Higher Purpose
Research has shown that of the three types of happiness, this is the shortest lasting.
The passion type of happiness is also known as flow, where peak performance meets peak engagement, and time flies by.
The higher-purpose type of happiness is about being part of something bigger than yourself that has meaning to you.
a fractal is “any irregular curves or shapes for which any chosen part is similar in shape to a given larger or smaller part when magnified or reduced to the same size.”
Are you working toward maximizing your happiness each day? What is the net effect of your existence on the total amount of happiness in the world each day? What are your values? What are you passionate about? What inspires you? What is your goal in life? What are your company’s values? What is your company’s higher purpose? What is your higher purpose?
