If you can’t prevent another person from being an angry participant in a discussion, thus cannot take the heat out of the room, then you must focus on your own behavior in the midst of the heat. You must advocate for your viewpoint without letting yourself become “the enemy” or seeing others as “the enemy.” I know it’s very difficult to remain calm, grounded, and centered when others around you are agitated, but this is another test of servant leadership and an important lesson to demonstrate to your people, because when they see you remaining calm in the midst of a heated discussion, they
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