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We may have to wait and let those we’re confronting run through all their reactions. We are putting them up against themselves and their habits, after all. It is a little unexpected; sure, they feel they’re on the spot. But the point is not to force any change of heart; hearts usually don’t change under external pressure. What we’re doing, at least at this stage, is giving people a chance to hear for themselves. We’re looking to win a little space for our message to work on its own. So their reactiveness needn’t throw us. In fact, it gives us a chance to demonstrate that we ourselves are ready ...more
How Can I Help?: Stories and Reflections on Service
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