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Suppose that your friend Debbie is introducing you to her friend Emily. Before you meet Emily, Debbie describes her as cold, standoffish, and unfriendly, which causes you to develop the expectation that you won’t get along with her. And upon meeting Emily, you find that your expectation is met: her personality seems very distant and unapproachable, and you can’t seem to connect with her. When the conversation ends, you leave with no future intention of interacting with Emily again because of her unfriendly demeanor.
Methods of Persuasion: How to Use Psychology to Influence Human Behavior
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