Rachel Swisher Ray

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The product champion is the zealot or fanatic in the ranks whom we have described as being not a typical administrative type. On the contrary, he is apt to be a loner, egotistical and cranky. But he believes in the specific product he has in mind. The successful executive champion is invariably an ex-product champion. He’s been there — been through the lengthy process of husbanding, seen what it takes to shield a potential practical new idea from the organization’s formal tendency toward negation. The godfather is typically an aging leader who provides the role model for championing. The ...more
In Search of Excellence: Lessons from America's Best-Run Companies
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