Rachel Swisher Ray

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The excellent companies recognize that opportunity finding is a somewhat random and unpredictable process, certainly not one that lends itself to the precision sometimes implied by central planning. If they want growth through innovation, they are dependent on lots of people, not just a few in central R&D. A corollary to treating everyone as innovator is explicit support for failure.
In Search of Excellence: Lessons from America's Best-Run Companies
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