Rachel Swisher Ray

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Planning is a welcome respite from operating problems. It is intellectually more rewarding, and does not carry the pressures that operations entail…. Formal long-range planning almost always leads to overemphasis of technique.” Fletcher Byrom of Koppers offers a suggestion. “As a regimen,” he says, “as a discipline for a group of people, planning is very valuable. My position is, go ahead and plan, but once you’ve done your planning, put it on the shelf. Don’t be bound by it. Don’t use it as a major input to the decision-making process. Use it mainly to recognize change as it takes place.”
In Search of Excellence: Lessons from America's Best-Run Companies
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