Rachel Swisher Ray

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This is especially ironic because the most noble ancestor of today’s business rationality was called scientific management. Experimentation is the fundamental tool of science: if we experiment successfully, by definition, we will make many mistakes. But overly rational businessmen are in pretty good company here, because even science doesn’t own up to its messy road to progress. Robert Merton, a respected historian of science,
In Search of Excellence: Lessons from America's Best-Run Companies
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