By wandering around I literally mean moving around and talking to people. It’s all done on a very informal and spontaneous basis, but it’s important in the course of time to cover the whole territory. You start out by being accessible and approachable, but the main thing is to realize you’re there to listen. The second is that it is vital to keep people informed about what’s going on in the company, especially those things that are important to them. The third reason for doing this is because it is just plain fun.
