4. Case Study: Ms. Takeuchi is working for a newspaper company. One day, she answered a phone call to Mr. Kato, her boss, from someone from a different company. Since Mr. Kato was not in his office, she answered, “Kato-buchō wa gaishutsu-shite-orimasu” (“Mr. Kato is out just now”). Ms. Takeuchi’s senior colleague, watching this, criticized her, saying, “You should know better about the rules of politeness in Japanese.” Question : What was wrong with what Ms. Takeuchi said?
