employees who have to face the public and deal with your customers as if nothing out of the ordinary was happening internally. These employees are the ones you need to protect the most from the turbulence associated with an organizational crisis. Give them the information, the resources, and the shelter from the internal power struggles that they need to convince your customers that your organization is just as capable as ever to provide them with the service they expect. Give them the authority and the protection to continue to carry on your organization’s core business.
