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That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships, by Deborah Tannen

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Information conveyed by the meanings of words is the message. What is communicated about relationships—attitudes toward each other, the occasion, and what we are saying—is the metamessage. And it’s metamessages that we react to most strongly.
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That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
by Deborah Tannen
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