Becky Kaplan Farone

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Some people show interest by asking questions, and others expect people to volunteer what they want to say. Some people encourage others to talk by getting the ball rolling themselves. Others wait to be asked. If Mary is waiting to be asked, and John is waiting for her to volunteer, she will never talk—and each will blame the other for the resulting imbalance.
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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