Becky Kaplan Farone

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You can be nice to someone either by showing your involvement or by not imposing. And you can be mean by refusing to show involvement—cutting her off—of by imposing—being “inconsiderate.” You can show someone you’re angry by shouting at her—imposing—or refusing to talk to her at all: the silent activity called snubbing.
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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