had a plan I thought might work, but to get started I would need to know the name of a system administrator—not someone in the development group itself but one of the people who managed the internal computer systems at Digital. I called the switchboard for the facility in Merrimack, New Hampshire, where the Ark was located, and asked to be connected to the computer room. “Which one?” the switchboard lady asked. Oops. I hadn’t ever thought to research which lab the Ark was in. I said, “For RSTS/E development.” “Oh, you mean the raised-floor lab. I’ll connect you.”