She went to check, came back on the line, and said, “No, we didn’t.” I said, “You should be using 213 687-9962.” “No,” she said. “We dial 213 320-0055.” Bingo! “Okay,” I told her. “We’ll be sending a memo to a second-level”—the phone company lingo for a manager—“regarding the change. Meanwhile keep on using 320-0055 until you get the memo.”
