Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence (Unleashing the Power of Emotinal Intelligence)

by Daniel Goleman

when three strangers sit facing each other in silence for a minute or two, the one who is most emotionally expressive transmits his or her mood to the other two—without speaking a single word.

among working groups, cheerfulness and warmth spread most easily, while irritability is less contagious and depression spreads hardly at all.

Not that leaders need to be overly “nice”; the emotional art of leadership includes pressing the reality of work demands without unduly upsetting people.

For every 1 percent improvement in the service climate, there’s a 2 percent increase in revenue.

Each of the four domains of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—adds a crucial set of skills for resonant leadership.

Four competencies of emotional intelligence—but not a single technical or purely cognitive competency—emerged as the unique strengths of the stars: the drive to achieve results, the ability to take initiative, skills in collaboration and teamwork, and the ability to lead teams.

As the sociologist Max Weber argued a century ago, institutions that endure thrive not because of one leader’s charisma, but because they cultivate leadership throughout the system.