Group emotional intelligence: Vanessa Urch Druskat and Steven B. Wolff, “Group Emotional Intelligence and Its Influence on Group Effectiveness,” in The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations, eds. Carey Cherniss and Daniel Goleman (San Francisco: Jossey-Bass, 2001). See also Vanessa Urch Druskat and Steven B. Wolff, “Building the Emotional Intelligence of Groups,” Harvard Business Review, March 2001, 81–90.

