We’ve seen repeatedly that when teams (and entire organizations) face their collective emotional reality, they begin a healthy reexamination of the shared habits that create and hold that reality in place. In fact, for leaders to extend emotional intelligence throughout their teams and organizations, that’s precisely where they need to start: by taking a hard look at reality, rather than focusing first on an ideal vision. Thus the sequence of reflection and self-discovery is reversed from what it was at the individual level,
