An emotionally intelligent team, then, has the collective equivalent of empathy, the basis of all relationship skills. It identifies other key groups in the organization (and beyond) that contribute to the team’s success, and it takes consistent action to foster a good working relationship with those groups. Being empathic at the team level doesn’t just mean being nice, though. It means figuring out what the whole system really needs and going after it in a way that makes all those involved more successful and satisfied with the outcomes.
