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Kindle Notes & Highlights
by
Gary Chapman
Read between
August 9 - October 2, 2018
the number one factor in job satisfaction is not the amount of pay but whether or not the individual feels appreciated and valued for the work they do.
Why is feeling appreciated so important in a work setting? Because each of us wants to know that what we are doing matters.
“Next to physical survival, the greatest need of a human being is psychological survival, to be understood, to be affirmed, to be validated, to be appreciated.”
Recognition is largely about behavior. “Catch them doing what you want and recognize it,” the books say. Appreciation, conversely, focuses on performance plus the employee’s value as a person. Recognition is about improving performance and focuses on what is good for the company. Appreciation emphasizes what is good for the company and good for the person (which may sometimes mean helping them find a position that is better for them than their current role).
“To excel as a manager, to turn your people’s talents into productive, powerful strengths, requires an additional all-important ingredient. Lacking this ingredient … you will never reach excellence. The all-important ingredient is individualization.”
Our conclusion is that people want to encourage and show appreciation to those they work with regardless of their role in the organization.
“Whatever else each of us derives from our work, there may be nothing more precious than the feeling that we truly matter—that we contribute unique value to the whole, and that we’re recognized for it.
“The single highest driver of engagement, according to a worldwide study conducted by Towers Watson, is whether or not workers feel their managers are genuinely interested in their wellbeing.”
Understanding what makes you and your coworkers feel encouraged can significantly improve your relationships in the workplace, increase your sense of engagement,...
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higher-level position are not the reasons why most people leave their current employment.
Belief: Most managers (89 percent) believe employees leave for more money, while only 11 percent of managers believe employees leave for other reasons. Fact: However, in reality, only 12 percent of employees reported leaving for more money,1 while 88 percent of employees state they leave for reasons other than money.
Gallup reports that almost 70 percent of the people in the United States say they receive no praise or recognition in the workplace.
turnover among employees is one of the largest controllable costs an organization has.
low job satisfaction is directly related to high job turnover.
the level of satisfaction experienced at work is significantly influenced by the degree to which the employee feels appreciated by those around them—and engaged in their workplace and organization.
coworkers (often more than supervisors) highly value knowing how to effectively communicate encouragement and appreciation to their teammates.
Employee engagement has been shown to impact customer satisfaction.
Words of Affirmation is the language that uses words to communicate a positive message to another person.
Effective verbal praise is specific. The more you can “catch” a staff person doing a task in the way you want and you call attention to that specific task or behavior, the more likely that behavior is going to occur again.
It is well documented that global praise does very little to encourage the recipient, and doesn’t increase the positive behaviors desired.
Character looks beyond performance and focuses on the inner nature of a person.
Character is the cumulative result of repeated choices that have become part of the person’s makeup. Character reveals what a person will do when no one is observing. It is their default mode of living.
When we fail to focus on verbally affirming positive character traits, we are failing to recognize one of the company’s greatest assets—the character of its employees.
By Quality Time, we mean giving the person your focused attention.
Quality conversation means that I am seeking to create a safe environment in which you can share your accomplishments, frustrations, and suggestions. I will ask questions, not in a badgering manner but with a genuine desire to understand your concerns.
Recent research has indicated that the average person listens for only seventeen seconds before they interrupt and give their own ideas.
If an act of service is to express genuine appreciation, it must be done voluntarily.
First, you need to give gifts primarily to those individuals who appreciate them.
The second key component for an effective expression of appreciation through tangible gifts is: You must give a gift the person values.
draw that conclusion would be a mistake. We believe that there is a distinct difference between recognition and appreciation.
While recognition focuses primarily on performance or the achievement of certain goals, appreciation focuses on the value of the individual employee.
While recognition focuses on what the person does, appreciation focuses on who the person is.
just because you would like the public recognition does not mean that all of your team members will.
Over 50 percent of the adult population in the United States reports that they are involved in some volunteer activity over the course of a year.
organizations can leverage the use of volunteers to get a lot of work done that they otherwise could not financially afford. On the other hand, volunteers are typically not as reliable as paid employees. Volunteers can be demanding—expecting certain things from the organization and unwilling to do certain jobs.
The truth is that sometimes volunteers are more costly to the organization than the value of the work they complete.
Many volunteers report the main reason they quit is a sense of isolation and lack of support from others.
Volunteers need to feel connected with and supported by their supervisors and coworkers. Otherwise, their duration of service will be limited.
volunteers can’t always see the impact of their service. It is critical for their supervisors and support staff to help them see how what they are doing fits into the big picture, and how it will make a difference over time.
